Our Refund Policy
Phragos Health and Beauty accepts refunds or exchanges in accordance with the Australian Consumer Law.
This enables you to return a product that is:
- Faulty or Damaged
- Significantly different to those shown or described to you
- Not fit for purpose
Faulty or Damaged Products On Delivery
Upon delivery, if you find that any of your products are faulty or has been damaged in transit, please contact us at email@example.com and attach any evidence of the fault or damage (i.e. photos) within 24 hours of delivery. This ensures that we are able to submit relevant enquiries to the couriers.
Please provide as much information as you can so we are able to provide you with a solution quickly and efficiently.
We may ask you to return the damaged product at our cost if necessary.
Products Significantly Different To Those Shown Or Described To You
If a different product or order has been sent to you in error. Please contact us at firstname.lastname@example.org along with any relevant information and we will assist you as soon as possible.
Please note that from time to time, our suppliers may change or modify the look and packaging of the product without notice. If you receive a product that has gone through a sudden packaging change and the contents have also changed, your order will be eligible for a return. If the products you received have changed packaging, however the contents of the products remain unchanged, your item may not be eligible for an return.
Not Fit For Purpose or Unsafe
In the event that you believe that the product is unsafe to use or consume (i.e. products have gone past their use by date), please contact us within 24 hours of delivery along with any relevant information (i.e. photos) and we will assist you.
If you have opened or used the product and find the product not fit for purpose or unsafe, please contact the original company with your enquiry. Their contact information can be found on the product labels.
Please note that this policy does not apply if you have changed your mind or ordered in error.
Change Of Mind or Ordered In Error
If you have changed your mind about your order or have ordered anything in error, please contact us within 24 hours upon delivery. These returns may be accepted under these conditions:
- Your order has to be returned at your own cost
- The products must remain unopened, in their original packaging
- The products must be returned safe and undamaged
- If you would like to return a partial order, any orders with free shipping will no longer be eligible for free shipping, and $8.25 will be deducted from the total applicable refund amount
- Proof of purchase - for us to better assist you, please provide us with your order number or the original email you used to place your order
- For security reasons, refunds will be issued through your original payment method.
- We have the right to assess the age and condition of returned goods prior to offering a repair, exchange or refund.