Shipping Policy
How Much Does Your Shipping Cost?
Our shipping costs as low as $7.25 for light weight parcels. For parcels exceeding 500g, shipping costs a flat rate of $8.95 throughout Australia.
When Will My Order Be Shipped?
We ship our orders between 1 to 3 business days depending on the number of orders we receive. We will process and ship your order once we confirm the payments of each order.
When Will My Order Arrive?
Our warehouse is located in the Brisbane area. Once shipped, the transit times are as below
Brisbane Metro 1-2 Business Days
QLD Regional/Rural 2-4 Business Days
Sydney Metro 1-3 Business Days
NSW Regional/Rural 2-4 Business Days
Melbourne Metro 3-4 Business Days
VIC Regional/Rural 3-5 Business Days
Adelaide Metro 3-4 Business Days
SA Regional/Rural 3-5 Business Days
Perth Metro 10-15 Business Days
WA Regional/Rural 10-15 Business Days
Northern Territory 10-15 Business Days
Tasmania 5-8 Business Days
*Please note that the above transit times are estimates only provided by the couriers, additional delays may occur depending on extenuating circumstances. Business days refers to Monday to Friday, excluding weekends and public holidays.
Do I Get Free Shipping?
Currently, we offer free shipping for orders over AUD $99 to the following regions in Australia: ACT, NSW, QLD, SA, VIC.
Do you ship to PO Boxes, Parcel Lockers, and Locked Bags?
Yes, we do accept orders shipped to PO Boxes, Parcel Lockers, and Locked Bags.
Can I Track My Order?
All orders will include a tracking number. Once your order has been picked up by the couriers, we will send you an email confirming that your order has been shipped along with a tracking number so you can track it closely.
What Happens If My Order Does Not Arrive?
If your order does not arrive within the expected timeframe, please check your tracking number to ensure that your order is still on its way. Please do not hesitate to contact us if you have any concerns.
Do You Ship Internationally?
Yes, we currently ship to the following countries:
| Brunei | Cambodia | Canada | China |
| Hong Kong | India | Indonesia | Japan |
| Macao | Malaysia | Myanmar | New Zealand |
| Philippines | Republic of Korea | Singapore | Taiwan |
| Thailand | United Kingdom | United States | Vietnam |